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Our customers recommend it4.4/5 on 59 reviews
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The reviews
of our customers

100% genuine reviews
Satisfaction
Index
87 %
the 26/05/2024
couple - 60-69 years - Date of stay : 25/05/2024

Satisfactory - it was ok for a night. Unfortunately the restaurant was closed so we had to eat at the Buffalo Grill next door, which wasn’t very good


Hotelier's responseHotelier's response :

Dear Sir and Madam Braham,

We thank you for the time you've taken to comment on your stay. We are sorry to learn that you were disappointed by the closing of our restaurant, indeed, it is not open on weekends as there are few people coming here and we have a large choice of restaurant right around the corner of our hotel!
In our hotel, we always do our best to make each client's stay exceptional. We're always looking for ways to better ourselves and we thank you for your input and take good note of it.

We hope that you will come back and stay with us if you ever are around here again!

Thank you,
Samantha-Receptionist

80 %
From M.Luca, the 12/05/2024
Family - 40-49 years - Date of stay : 11/05/2024

Everything was perfect. Free parking, large room for 3, tasty breakfast with local products.


Hotelier's responseHotelier's response :

Dear M.Luca,

We thank you for taking the time to write such a heartwarming comment. We are delighted to read that you've enjoyed your stay with us and the services we offered. It is a pleasure to know that you were satisfied by the huge bedroom for 3, free parking and our local breakfast. Your kind words are very much appreciated !

We would be happy to have you again with us soon and wish you a very good day.

Samantha- Receptionist

100 %
From Tom D., the 08/04/2024
Alone - 60-69 years - Date of stay : 07/04/2024

As last time, friendly staff, clean room, easy to drive to and nice breakfast.


Hotelier's responseHotelier's response :

Dear Guest,

We are delighted to know that you had another great stay with us! Your satisfaction is our priority, and we are delighted to know that our services helped make your experience enjoyable.
We thank you for your kind comment and hope to have the pleasure of welcoming you again on your next trip!

Kind Regards,
Luiza - Receptionist

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.